IBM i ROI and Customer Satisfaction Statistics in 2016

April 27, 2016 Disaster Recovery Blog, Disaster Recovery News Blog, Legacy System Blog Articles

Now that we’re over a quarter of the way into 2016, it’s time to ask ourselves: how is the IBM i marketplace holding up? Here we take a look at the IBM i ROI and customer satisfaction in 2016.


What Changed and What Hasn’t

According to the 2016 IBM i Marketplace Survey by HelpSystems, things are rapidly changing – and for the better. While only 66.6% of users had updated to OS level 7.1 or 7.2 in 2015, this number is now up to 81.7% in 2016. In the case of IBM i’s most current OS level, 7.2, usage has almost quadrupled from 3.8% to 14.5%. Similarly, reliance on older interfaces, such as green screen, has fallen (in the case of green screen specifically, from 39.5% to 33.5%). Mobile initiatives are also taking off, with a 10% increase among IBM i users alone (from 30% to 40%).

Despite all this change, some things have stayed the same, and perhaps these statistics are even more revealing. For instance, customer satisfaction with their IBM i has stayed constant, with 94% of businesses believing that IBM i provides a return on investment (ROI) that can’t be beat. That’s why it’s not surprising that so few users plan to migrate from IBM i to a new platform; in both 2015 and 2016, only about 4% of users stated they planned to migrate in the next two years.


The Diverse Users of IBM i

This year the IBM i Marketplace survey had a much larger international presence, with about 40% of users reporting from countries other than the U.S. or Canada, compared to 23% in 2015.

Most companies surveyed were within manufacturing or distribution, and had an annual IT budget of $50,000 or less for their IBM i. That being said, the industries using IBM i range from manufacturing to media, education, construction and more, while some industries are budgeting as much as $2 million a year. IBM i is a platform that has a stronghold in all types of industries, all over the world, and it will not be fading into the background anytime soon.

For more information on how to get the most out of your IBM i systems, contact us today at 317-707-3941.


Source: 2016 IBM i Marketplace Survey Results by HelpSystems

Back to blog list