"There are vendors, contractors and service providers... and then there is Baseline. The relationship we have with them is a mutual partnership. They could have just provided the services we originally thought we needed. However, Lance, David and the rest of their team brought viable solutions and ideas to the table, and really engaged in our disaster recovery efforts. This partnership has allowed the bank to go beyond what we thought possible and made us stronger for it."
"Baseline came to our rescue shortly after we signed our contract. We had successfully completed the setup to transfer data from our iSeries to Baseline, but had not yet sent them any information on our remote capture product. During the week of Thanksgiving, we had a hardware failure. As a result, we were unable to capture check images. It appeared we would experience major processing delays while we waited for repairs and the recovery process to take place. A phone call to Baseline changed that outcome completely. Within one hour, Baseline’s staff had remapped our system and we were processing work again. When the original hardware had been repaired, Baseline was there to assist us in moving everything back to the original settings.
Needless to say, I was thankful for Baseline's efforts and impressed with their service level and capabilities. I would highly recommend Baseline as a disaster recovery provider for your company."
"Baseline Data Services helped us customize our disaster recovery solution. We were able to take advantage of their knowledgeable staff, state of the art facility and the geographical diversity of their location to tailor a solution to fit all our needs."
"As a banker, I am not technically proficient. However, I know the importance of our disaster recovery tests and the need for successful results. To achieve this, Baseline’s personnel calmly walk us through each step, and offer solutions when problems are encountered. In the short time that we have been associated with them, Baseline engineers have put us at ease, and they completely understand what we want and need."
"Thanks for your help in our initial AS400 disaster recovery test. I completed the test feeling great about what we accomplished. The knowledge, support and assistance I received from Baseline was lacking from our previous DR tests with SunGard. This was a pleasant experience for me, and I am looking forward to working with Baseline in the future."